FAQ

Is the platform of the tower adjustable in height?

Our platform is not adjustable, but we have an insert for the youngest kids.

Here you can find an increase/additional platform for our Towers.

Also, our son is 5 years old and he still use his Tower :) When the kid will grow up, he will no longer need the Helper Tower :) the older child can use the Step Stool only (we have 45cm and 27cm height). 

When I will received my order?

We make products to order. Processing (manufacturing) time is up to 2-4 weeks. Also we have some items in stock, so we can ship them sooner. Please clarify the availability of items or color variations prior to placing an order. Shipping takes approx. 2-4 weeks via standard shipping method. This is the only one possible shipping method right now.

Also, if we already shipped your order you can track it here.

Is the paint safe for kids?

Yes, absolutely! The paint and lacquer for our items are certified, water-based, non toxic and kids friendly.

We want to order multiply items from your shop. Can we combine shipping?

Yes, we can pack some items together to decrease shipping price. Please send us the links to the products that you want to order and we will let you know. 

Does the Tower need assemply?

Yes, the Helper Tower requires assembly! You will find instructions in the box.

Any recommendations on caring for it, especially to prevent water damage?

The finish is water-based lacquer and paint. It is eco-friendly and kids safe. This is not super hard polyurethane varnish, so PLEASE be careful with it when you are playing with water, using hard to remove paints/markers, when eating (especially greasy food!).

- when you play with water or your kid helps with dishes, you should always try to keep the tower dry!!! Please wipe the tower with soft cloth after each activity that involved water and keep it always DRY!

How should I clean up the Tower?

- stains from pencils/paints are recommended to be remove with soft microfibre cloth, using just water (wet cloth).

- for food stains - you can use wet microfibre cloth or you can add a little drop of dishwashing liquid if needed (kids-friendly and organic). Then, wipe with dry cloth. Please clean the table right after eating!
- we recommend to use water-based paints and markers that are easily removeable, so the stains after art activities will be easy to clean.

- plexiglass you can clean with wet soft microfiber cloth as other glass surfaces in your house.